Delivery Information

At Marine Engines Direct, we understand that timely and secure delivery is critical — especially when you’re working on a vessel, project, or repair schedule. This page outlines how our delivery process works, what to expect, and how we ensure your order arrives safely.

Delivery Overview

We supply marine engines and parts across the UK using trusted courier and freight partners.

Because many of our products are large, heavy, or specialist items, delivery methods and times may vary depending on:

• Product type and size
• Supplier availability
• Delivery location
• Whether the item is in stock or built to order

Delivery Timescales

Standard Items

For in-stock parts and smaller items:

• Typically dispatched within 1–3 working days
• Delivery usually within 1–3 working days after dispatch

Large or Specialist Items (e.g. Marine Engines)

For engines and high-value equipment:

• Delivery times vary depending on manufacturer lead times
• Typically 3–10+ working days, but may be longer for custom or non-stock items

We will always aim to provide clear lead times at the point of order and keep you updated throughout.

Delivery Methods

Depending on the size and weight of your order, delivery may be made via:

• Standard courier services (for smaller parts)
• Pallet or freight delivery (for engines and heavy items)
• Direct supplier shipment (for certain specialist products)

For pallet deliveries:

• Kerbside delivery is standard
• You may need appropriate equipment or assistance to move items

Delivery Charges

Delivery costs are calculated based on:

• Item size and weight
• Delivery location
• Shipping method required

Any applicable delivery charges will be clearly shown at checkout or confirmed before dispatch.

Tracking Your Order

Where available, tracking details will be provided once your order has been dispatched.

For larger or specialist deliveries, our team or courier may contact you directly to arrange a suitable delivery time.

Receiving Your Delivery

When your order arrives, please:

• Inspect the packaging before signing
• Check for visible damage
• Ensure all items are present

If there are any issues, note them with the courier at the time of delivery where possible.

Damaged or Missing Items

If your order arrives damaged or incomplete:

• Notify us within 24 hours of delivery
• Provide photos of the packaging and items
• Keep all packaging materials for inspection

We will work quickly to resolve the issue with you.

Delivery Delays

While we always aim to meet estimated delivery times, delays can occasionally occur due to:

• Supplier or manufacturer delays
• Courier disruptions
• Weather or transport issues

We will keep you informed and provide updates where possible.

Collection Option

Collection may be available from our premises:

The Old Showroom, Tanyard Lane
Newcastle Emlyn
SA38 9BJ

Please contact us in advance to arrange collection and ensure your order is ready.

Important Notes

• Delivery dates are estimates and not guaranteed
• Risk passes to the customer upon delivery or collection
• Large items may require assistance or equipment to unload
• It is the customer’s responsibility to ensure access is suitable for delivery vehicles

Need Help?

If you have any questions about delivery, timings, or logistics, our team is here to help.

📧 info@marineenginesdirect.com
📞 01239 807500